FAQ

What’s in your candles and wax melts?

Our candles and wax melts are created with high quality ingredients including a natural soy wax blend and phthalate-free fragrance.

 When will my order ship out? 

Its my goal to have your order completed and mailed out within 5 business days of purchase. We use standard shipping, so you could expect your package to deliver within 2-7 days once you receive your tracking number! 

 

How do wax melts work?

Wax melts are easy to use and don't have an open flame. Place your wax melts in the dish of an electric (or tea light) wax warmer that is made specifically for wax melts. The wax melt with melt into liquid form creating a strong scent.

 

How do I care for my candle?

Basic candle care for a clean and long burn include the following: trim your wick to 1/4" before every burn, allow a full melt pool at each burn, snuff your candle instead of blowing out the flame and burn on an even surface away from drafts. More information on this can be found under the “Candle Care” tab.

 

Do you do wholesale options?

YES! We love to collaborate with other small businesses. Please send us an email for more details!

 

How can I contact customer service?

You can email us at customerservice@mavwickscandles.com or you can click the link at bottom of this page called "contact us".