FAQ

What’s in your candles and wax melts?

Our candles and wax melts are created with high quality ingredients including a natural soy wax blend and phthalate-free fragrance. Our candles have a cotton wicks for cleaner burning. Wax melts may also contain mica powder which adds the shimmer that reflects light.

 

 When will my order ship out? 

Its my goal to have your order completed and mailed out within 3 days of purchase. We use standard shipping, so you could expect your package to deliver within 2-7 days once you receive your tracking number! 

 

How do wax melts work?

Wax melts are easy to use and don't have an open flame. Place your wax melts in the dish of an electric (or tea light) wax warmer that is made specifically for wax melts. The wax melt with melt into liquid form creating a strong scent.

 

How do I care for my candle?

Basic candle care for a clean and long burn include the following: trim your wick to 1/4" before every burn, allow a full melt pool at each burn, snuff your candle instead of blowing out the flame and burn on an even surface away from drafts. More information on this cn be found under the “Candle Care” tab.

 

How long does it take to ship my candle?

We will ship out your order 3-4 days after its placed. Larger orders may require more time for processing to ensure perfection.

 

Do you do wholesale options?

YES! We love to collaborate with other small businesses. Please send us an email for more details!

 

How are you contributing to a greener earth?

I’m glad you asked! Bring us back your Mav Wicks empty candle jar when you’re done for 30% off on your next purchase :)

 

Will you have more scents?

Short answer… YES! I am a small business just starting out! With your support, I hope to one day have a multitude of scents :)

 

How can I contact customer service?

You can email us at mavwickscandles@gmail.com or you can click the link at bottom of this page called "contact us".