Policies
Refund Policy
We regret to inform you that all sales are final, and we do not offer refunds. However, STORE CREDIT will be provided under the following circumstances:
Damaged Product:
We will issue STORE CREDIT for products damaged during shipping provided the following steps are followed:
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Please contact us immediately upon delivery (exchange requests must be made within 36 hours of receipt, excluding weekends and holidays) with your order number and photos of the damaged product. DO NOT DISPOSE OF THE PRODUCT BEFORE CONTACTING US. We cannot issue credit without proof of damage.
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If requested, you must return the damaged product. We will cover the return shipping costs.
Contact Email: customerservice@mavwickscandles.com
Incorrect/Missing Items:
Please inspect your order promptly upon receipt. If you receive incorrect or are missing items, please follow these steps:
Incorrect Items:
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Contact us immediately with your order number (exchange requests must be made within 36 hours of delivery, excluding weekends and holidays).
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Products must be unused and in good condition. Please include photos in your email; exchanges or replacements cannot be processed without them.
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If required, you must return the product. We will cover the shipping costs.
Contact Email: customerservice@mavwickscandles.com
Missing Items:
If items are missing from your order, please contact us immediately with your order number. Upon confirming the omission, we will promptly ship the missing items at no additional charge. Please note, due to our inventory constraints, delayed reporting may result in extended wait times. You may choose to wait, select an alternative of equal or lesser value, or receive a refund.