Policies

Refund Policy

 

There are NO refunds. All sales are final, except in the following instances:

 

Damaged Product:

We will exchange product that has been damaged during the shipping process only when these steps have been followed:

1) You must file a claim with the shipping carrier. All packages are insured. If you need help with that please let us know

2) You must contact us immediately (window for exchanges closes 36 hours after your package has been delivered. Excluding weekends and holidays) with your order number and pictures of the damaged product. DO NOT THROW PRODUCT AWAY BEFORE GETTING IN CONTACT WITH US. We will not exchange any products without proof of damage. 

3) You must be willing to ship the product back, if asked. We will cover that cost.

 

Email: mavwickscandles@gmail.com

 

Wrong/ missing items:

Please immediately inspect your order upon reception. In the event that you have wrong or missing items, please take the following steps:

Wrong Items:

1) Contact us immediately with your order number, the window for exchanges closes 36 hours after your package from us has been delivered. (Exceptions: Weekends and holidays)

2) Products must be unused and in good condition. Please include pictures in your email, we will not be able to exchange or replace without them. 

3) You must  be willing to send product back, if asked. We ill cover the shipping cost

Email: mavwickscandles@gmail.com

 

Missing Items: 

If there are items missing from your order, please contact us immediately with your order number. Once we've determined that we did not pack the item, we will immediately ship out the missing merchandise at no extra cost to you. Be aware, due to the nature of the products we sell, we only keep a limited amount in stock at any given time. If missing items are not brought to our attention promptly, you run the risk of having to wait for it. You will have the option to wait, choose something of equal or lesser value, or in this case only; be issued a refund.